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A vibrant new youth space officially opened in Sanctuary Point on Tuesday 15 April, with the launch of the BCR Youth Collective Pods Precinct—a purpose-built hub designed in partnership with young people from the Bay and Basin region. Created by BCR Communities and funded through the NSW Government’s Our Region, Our Voice  Regional Youth Investment Program, the precinct is now home to the BCR Youth Collective, a youth-led initiative supporting young people facing barriers to education, training, employment and social connection. At the opening event, BCR Communities CEO Heather Marciano introduced members of the Youth Collective who played a central role in designing the precinct and thanked the NSW Government for its funding support. “This is more than just a youth space—it’s a statement of belief in the potential of every young person across the Bay and Basin,” said Heather. “We listened to what they needed—and this is the result. It’s a space designed by them, for them.” The precinct features flexible, youth-friendly spaces for creative workshops, drop-in sessions, one-on-one mentoring, peer support groups, and skill-building activities. The atmosphere is inclusive and welcoming, tailored to meet the diverse needs of young people, including those living with mental health challenges, neurodivergence, or school disengagement. Heather said the precinct reflects BCR’s belief in meeting young people where they’re at—with empathy, respect and zero judgement. “Our team supports them to reconnect, build confidence, and create new possibilities. One participant recently told us this was the first time they’d felt like they were part of something—that’s why we’re here.” The NSW Minister for Youth, Rose Jackson, welcomed the initiative and highlighted its alignment with the goals of the Regional Youth Investment Program. “This is exactly what the ‘Our Region, Our Voice’ program is about—backing community-based, youth-led initiatives that provide safe, inclusive spaces for young people to connect and thrive,” Minister Jackson said. “When young people are supported to thrive, the whole community benefits.” Representatives from government, local service providers and the community attended the launch, many praising the Pods Precinct as a timely and much-needed addition to the region. With the doors now open, Heather emphasised that this is just the beginning: “This space will continue to grow and evolve alongside the young people who use it. It’s their voice, their space, and their future. We’re just here to walk alongside them.” The BCR Youth Collective is open to young people aged 12 to 25 who are seeking connection, support and a way forward.

What an unforgettable birthday for BCR Communities NDIS participant Scotty, who was invited to an exclusive training session with his beloved Parramatta Eels!  From the moment he arrived with his BCR Support Worker Leonie, the VIP treatment was in full swing! Renee, the lovely Paramatta Community Liaison Manager, welcomed and escorted Scotty to the Super Fan Viewing Deck, where he was gifted an Eels hat, poster, and football.  Then came the moment of a lifetime—Scotty stepped onto the field! He helped the trainers during a high goal-line catching drill and watched the team in action up close. But the best part? As the players headed to the dressing rooms, they stopped to chat, take photos, and sign his jersey, football, and poster. The surprises didn’t stop there! Inside, Scotty was greeted with a Parramatta-themed birthday cake, and the entire team and staff sang Happy Birthday to him. Even Coach Jason Ryles took the time to share a slice and a chat. Then, Zac Lomax made Scotty’s day even more special—handing over one of his autographed kicking tees, complete with the number 859 to mark his NRL career points so far. To top it all off, Scotty was told he could come back anytime. Before heading home, he made a stop at Parramatta Leagues Club, where he became a member and celebrated with a delicious lunch. A huge thank you to the entire Paramatta Eels Team for creating an epic day, incredible memories, and a dream come true for this die-hard Eels fan!

Great news! The Australian government has announced the release of thousands of new Home Care Packages, giving more older Australians access to the support they need to continue living independently at home. If you or a loved one has been approved for a Home Care Package, you may be wondering: How do I navigate My Aged Care? Which home care provider should I choose? What services and supports am I entitled to? Will there be any out-of-pocket costs? Navigating Home Care Package Options Making sense of your options can feel overwhelming, but BCR Communities is here to help. Our Senior Care Manager, Debbie Calderon, is encouraging older people in the Bay and Basin region to reach out for expert guidance. “We are a Sanctuary Point-based not-for-profit with over 25 years of experience delivering quality in-home aged care services,” Debbie said.“A Home Care Package provides access to a wide range of support, including help around the home, personal and clinical care, social activities, mobility aids, meal services, and more. While it’s a fantastic resource, we understand that the process can be complex.” Why Choose BCR Communities for Home Care Support? Our experienced team of Care Managers are experts in Home Care Packages—and they love chatting with fellow locals! Whether you’ve just been approved for a package or you’re waiting for one to be assigned, now is the perfect time to start planning. “Our team is happy to talk you through the process and answer any questions,” Debbie said. “If you choose BCR Communities as your Home Care provider, you’ll be paired with your own dedicated Care Manager who will support you every step of the way. We’ll ensure your Home Care Package is tailored to your needs, goals, and daily routine—so you can continue living safely and happily at home.” Contact Us Today Let BCR Communities help you make the most of your Home Care Package . Get in touch today: 📞 Call us : 1300 222 748📧 Email us : info@BCRcommunities.com

BCR Communities is a community-led, not for profit organisation which has been serving the Shoalhaven and Illawarra for over 30 years. Our team of dedicated staff and volunteers support our communities through our quality Aged Care, NDIS and Community Services including our Community Radio Station. BCR Communities Building Connected Resourceful Communities Explore our services COMMUNITY Chat Chat COMMUNITY AGED CARE NDIS Your community. BCR Communities is a community-led, not-for-profit organisation which has been serving the Shoalhaven and Illawarra for over 30 years. We believe in thriving communities living happy, healthy, meaningful and productive lives. Our team of dedicated staff and volunteers support our communities through our quality Aged Care, NDIS and Community Services including our Community Radio Station – Bay & Basin 92.7FM. To find a service, get involved or discover more, please get in touch here . ALL STAGES We are for all ages and stages From creative classes for kids through to social groups for seniors, we are supporting our communities through every life stage. PEOPLE FIRST We put people first As a community-led, not-for-profit organisation, our mission is to partner with our communities to provide person-centred services for all. TRUELY LOCAL We are truly local BCR Communities was created for locals by locals and nobody understands the communities of the Shoalhaven and Illawarra better than we do. RESPONSIVE We are responsive to the needs of our communities For over 30 years, we have been building brighter, more connected and resourceful communities through our services and supports. INCLUSIVE We are inclusive We welcome and celebrate every person. The diversity of our organisation reflects the diversity of our communities. LISTENING We listen to you Understanding your values and what’s important to you helps us to support you to live a happy and healthy life. Are you looking for rewarding work that makes a difference? Whether you have experience in a caring or support role or are looking for new and fulfilling work, if you share our core values of inclusion, integrity, empathy and encouraging wellness, get in touch here . Keep up to date with our latest news Incredible Birthday for Paramatta Super Fan Scotty Government Releases More Home Care Packages – What You Need to Know Free Aged Care Information Session for Seniors “Working at BCR Communities is truly rewarding. I love connecting with people, supporting them, and knowing that the work I do is helping my community. The atmosphere here feels like family—everyone from the clients and participants to the staff and volunteers, is so friendly and welcoming. It’s actually a pleasure to come to work every day..” KENDALL 1/1 © 2023 by BCR Communities. Privacy Policy

With work sheds, gardens, a radio station, and music and art studios, there is usually a lot happening at the BCR Activities Hub. It is a place where people can come together to participate in activities, join in events or work on meaningful projects with the aim of helping others in the community. The BCR Youth Collective Pods Precinct is a space created by young people, for young people — a place where you can be yourself, connect with others, and figure out what’s next at your own pace. Whether you're looking for support, want to build skills for work or study, or just need a safe, welcoming spot to hang out and meet people who get you, this is your space. Designed with input from young people living in the Bay and Basin, the Youth Collective is all about creating opportunities, building confidence, and backing you as you take steps toward the future you want. Programs inspired by you and your crew Want to find out more? Curious & Creative is a unique, hands-on program that helps young people re-engage with learning in a way that actually makes sense for them. If the traditional school setting hasn’t worked for you, this program offers a new approach – one that’s all about creativity, curiosity and connection. Through fun, practical projects and a supportive environment, you’ll build confidence, discover your strengths, and explore new ways to learn, grow and get excited about the future again. school re-engagement The BCR Ls to Ps Driver Mentoring Program connects young people with volunteer mentors who’ll help you get the driving experience you need in a safe and supportive way. If getting your log book driving hours feels impossible because you don’t have access to a car or someone to teach you, you may be eligible for the program. We’ll provide the car, the guidance, and the encouragement to help you go from Ls to Ps, and gain independence and confidence along the way. Ls to Ps driver mentoring program Keen to land a job but not sure where to start? BCR Retail and Hospitality Training is a hands-on, supportive way to build the skills and confidence you need to step into work. You’ll learn real-world skills like customer service, barista basics and point-of-sale systems - all in a relaxed, low-pressure environment. Whether you’re looking for your first job or a fresh start, we’re here to help you get job-ready and feeling confident. BCR retail and hospitality training These programs help young people take the next step by facilitating free, practical courses through trusted registered training providers like TAFE and Kiama Community College. If you are not currently at school and want to gain skills that lead to employment, we’ll support you to find the right course - from hospitality to business, community services and more. Subsidised through the NSW Government’s Smart and Skilled Program, it’s a flexible and supportive way to build your future. BCR further education and training BCR Enterprises is a one-of-a-kind social enterprise that gives young people the chance to gain real work experience and training while making a difference in their own community. Whether you're stepping into the workforce for the first time or looking for meaningful, purpose-driven work, BCR Enterprises offers supportive, on-the-job training in a range of areas including lawn and garden services and domestic assistance. It’s all about building skills, confidence and connection, while being part of something that matters. BCR enterprises First impressions count and the BCR Smart Styling Sessions are here to help you feel confident, polished and ready to shine in your next job interview. We’ll help you put together an outfit that’s professional and feels like you, plus share tips on how to present yourself, answer common interview questions and walk in with confidence. Whether it’s your first interview or your fifth, these sessions are all about helping you show up as your best self. BCR smart styling sessions Spaces to inspire you and your crew BCR youth collective pods precinct Collective Café Gallery and Meeting Space Makers Space Yarn Circle Wellness Centre Zen Garden BCR Sanctuary Point youth and community centre Community Space 2nd Chance Op Shop Smart Start Styling BCR activities hub Creative Space and Kiln Woodwork Shed Community Radio Station Community Produce Garden "My name is Shania, and I first became involved with BCR in 2022 through the Curious & Creative High School Re-engagement program. Back then, I was in Year 7, struggling with anxiety after being bullied and disconnected from school and my community. BCR was welcoming, kind, and non-judgmental. Through the program, I gained my confidence back and returned to school. I was part of the group that helped design the Youth Pods, and it was amazing to be listened to and know we were creating something special for young people in the Bay & Basin. Having a place that's just for us makes a huge difference, especially if you're not connected to school. Even when things got tough again last year, BCR was there to support me. I’ve now graduated from Curious & Creative and I’m heading back into Year 10 full-time with plans to finish my HSC and build a career in child studies. Shania Want to find out more? First name Last name Email Phone Type your message here Submit

BCR Communities is a community-led, not for profit organisation which has been serving the Shoalhaven and Illawarra for over 30 years. Our team of dedicated staff and volunteers support our communities through our quality Aged Care, NDIS and Community Services including our Community Radio Station.   ABOUT US HISTORY Our history Around 30 years ago there was a real gap in community services and supports in the Bay and Basin region of NSW, especially for young people. While the Bay and Basin lacked resources, it was rich with people who loved where they lived and were willing to give their time and energy to making sure their community had a dedicated space where local youth and families could access services, programs and activities. In 1989, a group of concerned local residents went to the Shoalhaven City Council to try and find a solution for the gap in community services. From that initial meeting the Bay & Basin Community Resources (BBCR) Committee was formed. The first goal for the Committee was to work with Council to build the Sanctuary Point Youth and Community Centre. Because of their persistence and hard work, the Centre was opened in 1991 and for over 30 years it has been a gathering place for all ages, and has held countless activities, events, workshops and social groups. It is a safe and welcoming space creating many happy memories over the years. From that initial success, BBCR continued to grow and diversify in response to the needs of our local communities. In 1993, we began our Aged Care services so local seniors could be supported to remain living independently in their own homes. In 2000 we started delivering the national Respite For Carers program in the Shoalhaven which transitioned into the HCP and CHSP services we currently provide. In 2002 we launched our radio station, Bay & Basin Community Radio 92.7FM so locals could keep connected and up-to-date with what was happening in their own community. Today we are proud to say we support over 700 seniors and people with disability in the Shoalhaven and Illawarra, and local community members of all ages access programs and events within our Community Spaces and our Activities Hub each week. Bay & Basin Community Resources to BCR Communities As our organisation has grown, our name has also evolved to better reflect our vision and mission, and the many diverse communities we support across the Shoalhaven and the Illawarra. From Bay & Basin Community Resources (BBCR) we have changed our name to BCR Communities – ‘Building Connected Resourceful’ Communities. We may have a different name today than we did in 1991 but at our heart, we are still the same grass roots organisation that is committed to partnering with our communities to provide person-centred services for all. We believe everyone living in our region has the right to live happy, healthy, productive and meaningful lives. 1/6 MISSION & VISION Our mission... We partner with our communities to provide person-centred services for all. Our vision... Communities living happy, healthy, productive and meaningful lives. Our values... Promote inclusion We proudly work with and foster the diversity of individual and community needs. Act with integrity We are honest, fair, transparent and build trusting relationships. Show empathy We are partners in your journey. Encourage wellness We value the health of each person by offering innovative lifestyle choices. OUR BOARD Meet our Board Sharon O'Brien Chairperson Sharon has been a volunteer on the Board of BCR Communities for 10 years. She has 30 years of professional experience working in the Human Services Sector and holds a Bachelor of Welfare Studies, Bachelor of Education, Diploma of Leadership and Management, Diploma of Management and Adult Education Training and Assessment qualifications. Sharon's disability experience includes leading change and quality service improvements including a Workplace Trainer pilot to support continuous improvement and compliance, and an Aboriginal Traineeship Project leading to the expansion of the learning program and traineeships across NSW. Sharon is also volunteering in a Primary Ethics teaching role within the local community. Rebekah Webb Board Director Rebekah has a background in Health, practicing as a Physiotherapist for the past seven years in the hospital and private sector, holds a Bachelor in Physiotherapy and is also the Owner/Director of Jervis Bay Physiotherapy. She also has experience as a Committee Member on the NSW Australia Physiotherapy Association Board, consulting with professional development for Physiotherapists in Australia. Rebekah is actively involved in the community through sporting clubs, Community Group Exercise classes for over 65s and ATSI Community Physiotherapy funding for our local community. Rebekah has also been involved in quality improvement projects across NSW Health, Shellharbour Private Hospital. Using her expertise in her role on the Board of Directors, Rebekah aims to continue supporting our local community with health, wellbeing, accessibility and improving resources. Danny Bosevski Board Director Danny has over 20 years of experience in the technology sector and holds a Masters in IT Management. He is an experienced Manager and leader of technical and customer focused teams, driving key business initiatives and advocating technology improvements in business. Danny’s passion for driving technological innovation to support business strategies is evident through successfully implementing client management systems and developing highly responsive and reliable IT systems. He is adept at implementing strategic business plans, driving growth, and improving operations. Danny is familiar with the challenges that not-for-profit organisations face every day and is keen to contribute to providing better outcomes for all BCR participants. Danny joined the Board of BCR Communities in 2024. John Harvey Board Director John holds a Bachelor Of Commerce (Marketing & Management) as well as being a qualified Electrical Supervisor. He is currently the General Manager of a specialised engineering company supplying bespoke equipment into the waste and recycling sectors. John has over 30 years of experience in management and sales including nine years as an Executive Manager in the disability sector overseeing the operation of one of Australia’s largest disability enterprises He held a volunteer Board of Management role for over 20 years with Fresh Hope Venues and more recently was part of the People and Culture Committee for Fresh Hope Community Care that was tasked with overseeing the renewal process of the Board of Directors. The ability to give back has always been important to John and he welcomes the opportunity to contribute to BCR Communities through participation on the Board. Claire Carson Board Director Claire holds a Bachelor of Applied Science (Honours) in Occupational Therapy, and a Master of Health Industry Management. With over 19 years of experience in the health sector, she brings a wealth of clinical expertise and leadership to her role as Board Director for BCR. Claire's academic contributions include research presented at the 2011 Australian Occupational Therapy Conference, World Occupational Therapy Conference, and 2019 Australian Occupational Therapy Conference, and two publications in the Australian Occupational Therapy Journal. Claire has worked across diverse settings, including mental health, inpatient wards, community health, aged care, and rehabilitation, providing care across the lifespan. Claire is also the Secretary for the Shoalhaven Professional Business Association, where she advocates for the integration of health services into the broader business community. As Clinical Director of South Coast Therapy and Support Group Claire has demonstrated strategic and operational leadership. She is deeply committed to advancing the health industry through innovative service models, evidence-based practices, and collaboration with stakeholders to achieve sustainable outcomes. Nathan Carson Board Director Nathan Carson is an experienced Business Manager, Project Manager, and strategic leader with a strong background in operations, financial oversight, and process optimisation. As the Director and Owner of South Coast Therapy and Support Group, Nathan’s leadership emphasises client satisfaction, quality assurance, and streamlined operations. Nathan’s experience includes managing complex projects, and his strategic planning, risk management, and leadership skills have been instrumental in driving process improvements and innovation resulting in South Coast Therapy and Support Group earning three Shoalhaven Business Chamber awards in 2024: Excellence in Innovation, Employer of Choice, and Business of the Year. These awards were reflective of Nathan’s dedication to fostering workplace culture, innovative practices, and overall business excellence. Nathan is currently studying towards his Master of Business Administration, holds a Graduate Certificate in Management, and is a Committee Member for the Shoalhaven Business Chamber. Nathan brings a collaborative, results-focused approach to Board governance, contributing strategic insight, financial acumen, project management expertise, and a passion for continuous improvement. OUR TEAM Heather Marciano CHIEF EXECUTIVE OFFICER Heather has over 15 years of experience in the not for profit sector including key strategic leadership, innovation and business transformation roles within the Aged Care and Disability sectors. Heather co-authored a research paper on ageing people with disability and presented this research internationally resulting in the development of Kemira, a purpose built community which has received local, national and international awards as the first model of its kind in Australia. Heather’s experience includes executive roles in Human Resources, Strategic Planning, Operations Management, Media, Marketing and Communications, and Stakeholder Engagement. Zanna Elliott EXECUTIVE MANAGER PEOPLE & CULTURE Zanna holds a Bachelor of Commerce in Human Resources Management and has close to 20 years of professional HR experience. Having worked in small business through to large corporate, since joining BCR Communities 4 years ago Zanna finds the not for profit community sector the most rewarding and suited to her personal values. Zanna has worked across all areas of human resources, partnering with business leaders to help them achieve strategic and operational goals, while mitigating risk and leading cultural change. Along with a strong business acumen, Zanna’s extensive professional experience has resulted in strong and trusting relationships. Lorraine Williams EXECUTIVE MANAGER AGED CARE SERVICES Lorraine has been a Registered Nurse for almost 40 years, working in community and hospitals in acute care and health management. For the last 3 years Lorraine has worked for BCR firstly as a Care Manager in but more recently as Executive Manager. Lorraine has extensive clinical experience, with a passion for clinical governance, change management, innovation and developing a positive workplace that provides quality care. Lorraine has lived in the Shoalhaven for over 27 years, raising 4 children and now has 10 grandchildren. She has experience in volunteering roles in the local community including as a volunteer exec for a local community pre-school. Sean Cleary EXECUTIVE MANAGER FINANCE, GOVERNANCE & SYSTEMS Sean is a finance specialist with over 30 years’ experience managing finances for commercial and Not-for-Profit organisations. He holds a Degree in Business and is a member of the IPA (Institute of Public Accountants). He has worked in a variety of Community Services sector organisations. He has experience in a wide range of corporate services responsibilities. Enhancing business efficiencies is a strength of Sean’s, achieving improvements through system implementation, coaching/developing finance teams and working closely with all stakeholders. Sean believes a strong and efficient ‘back of house’ service compliments and supports frontline workers enabling them to provide quality services to our clients. Michael Nurmi EXECUTIVE MANAGER COMMUNITY & BUSINESS DEVELOPMENT Michael has many years of experience working in the community sector. He brings knowledge and expertise in the development of social enterprises, education and training programs, volunteer management, community development and fundraising. Michael advocates for those in the community requiring a helping hand to move forward and make change for the better. He is passionate about social inclusion opportunities and demonstrating a people-centered approach in the provision of quality services. Michael supports innovation and strives to collaborate with like-minded organisation’s to identify gaps in services and ensure that the needs of our local community are met. He encourages partnerships that see Not-For-Profit, Business and Govt groups working together. Meet our Team Acknowledgement of Country Acknowledgement of Country BCR Communities acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners of Country throughout Australia. We pay our respects to Elders past, present and emerging and celebrate their continuing culture, the world’s oldest living culture, and the contribution they make to the life of this region and our country. 2024 ANNUAL REPORT 2023 ANNUAL REPORT 2022 ANNUAL REPORT 2021 ANNUAL REPORT 2020 ANNUAL REPORT 2019 ANNUAL REPORT 2018 ANNUAL REPORT 2017 ANNUAL REPORT Annual Reports ANNUAL REPORTS